ANALYSIS OF DIGITAL PAYMENT OF FUNDS WITH THE APPLICATION OF ISO/IEC 9126 MODEL BASED ON USABILITY FACTORS

Authors

  • Oky Kurniawan Universitas Nusamandiri
  • Richky Faizal Amir Universitas Bina Sarana Informatika
  • Andreyestha Andreyestha Universitas Bina Sarana Informatika
  • Andi Taufik Universitas Nusamandiri
  • Fajar Akbar Universitas Nusamandiri
  • Imam Nawawi Universitas Bina Sarana Informatika

DOI:

https://doi.org/10.51401/jinteks.v6i1.3418

Keywords:

Digital Payment, Dana, Usability, ISO/IEC 9126

Abstract

Digital payments have become a trend nowadays. The ease of use of applications and relatively low transaction costs have changed people's behavior patterns in making payments and transactions that are all digital. Dana is a digital wallet application that also functions as a digital payment. The number of competitors today, especially in the field of digital payments, requires an evaluation of software quality. One of the methods used to measure software quality is ISO / IEC 9126, an international standardization organization used as a quality model guideline. In the Usability evaluation process in ISO/IEC 9126, there are Usability quality characteristics which include quality sub-characteristics, namely: understandability, learnability, operability, and attractiveness. The software quality control to be evaluated is focused on the Usability perspective with the aim of satisfying user needs. The scores are grouped based on three categories, from 0-100% unsatisfactory between 0%-40%, marginal between 40%-60%, and satisfactory between 60%-100%. From the results of the Usability value calculation of 0.84, it can be said that the category is satisfactory.

References

D. Septia Pratiwi and I. Kadek Dwi Nuryana, “Analisis Tingkat Penerimaan dan Kepercayaan Pengguna Teknologi Terhadap Penggunaan Dompet Digital DANA,” Jeisbi, vol. 02, no. 04, p. 2021, 2021.

“DANA.” https://www.dana.id/help-center/tentang-dana/undefined/apakah-dana-itu (accessed Jun. 07, 2022).

“Financial Technology.” https://www.ojk.go.id/id/kanal/iknb/financial-technology/Default.aspx (accessed Jun. 07, 2022).

A. Yesidora, “Profil DANA, Dompet Digital Bagian Grup Emtek dan Sinarmas - Profil Katadata.co.id,” 2022. https://katadata.co.id/intannirmala/ekonopedia/623835fd7de77/profil-dana-dompet-digital-bagian-grup-emtek-dan-sinarmas (accessed Jun. 07, 2022).

R. Pahlevi, “Data pengguna e-wallet di indonesia 2022,” 2022. https://databoks.katadata.co.id/datapublish/2022/03/21/pasar-e-wallet-indonesia-diproyeksikan-capai-us70-miliar-pada-2025

I. S. Astuti and E. S. Nugroho, “Analisis Faktor-Faktor yang Mempengaruhi Minat Masyarakat dalam menggunakan Aplikasi Dompet Digital Go-Pay,” J. Manaj., vol. 13, no. 1, pp. 26–36, 2021.

A. Ibrahim, O. Gisbu, E. R. Salsadila, R. F. Arkamil, and M. A. Wijaya, “Analisis Pengaruh Sosial CRM Terhadap Loyalitas Customer Pada Layanan Pengguna Aplikasi DANA,” vol. 6, no. April, pp. 917–922, 2022, doi: 10.30865/mib.v6i2.3531.

R. Pahlevi, “Penggunaan Dompet Digital Menurut Survei, 2021.”

S. Aulia, “Pola Perilaku Konsumen Digital Dalam Memanfaatkan Aplikasi Dompet Digital,” J. Komun., vol. 12, no. 2, p. 311, 2020, doi: 10.24912/jk.v12i2.9829.

W. Nugroho, “Evaluasi Kualitas Digital Payment OVO Berdasarkan Faktor Usability Standar ISO / IEC 9126,” Indones. J. Comput. Sci., vol. 1, no. 1, 2022.

R. Wahdiniwaty, E. B. Setiawan, and D. A. Wahab, “Comparative Analysis of Software Quality Model in the Selection of Marketplace E-Commerce,” in 2018 International Conference on Information Technology Systems and Innovation, ICITSI 2018 - Proceedings, 2018, pp. 386–391. doi: 10.1109/ICITSI.2018.8696074.

R. ?evere and S. Spro?e, “application of software quality models in eValuation of study quality,” vol. 21, 2010.

F. Paz, E. Diaz, F. A. Paz, and A. Moquillaza, Application of the usability metrics of the ISO 9126 standard in the E-commerce domain: A case study, vol. 903. Springer International Publishing, 2019. doi: 10.1007/978-3-030-11051-2_54.

M. D. Mulyawan, I. N. S. Kumara, I. B. A. Swamardika, and K. O. Saputra, “Kualitas Sistem Informasi Berdasarkan ISO/IEC 25010: Literature Review,” Maj. Ilm. Teknol. Elektro, vol. 20, no. 1, p. 15, 2021, doi: 10.24843/mite.2021.v20i01.p02.

S. Aljarallah and R. Lock, “A Comparison of Software Quality Characteristics and Software Sustainability Characteristics,” ACM Int. Conf. Proceeding Ser., 2019, doi: 10.1145/3386164.3389078.

B. I. Belinda, A. A. Emmanuel, N. Solomon, and A. B. Kayode, “Evaluating Software Quality Attributes using Analytic Hierarchy Process (AHP),” Int. J. Adv. Comput. Sci. Appl., vol. 12, no. 3, pp. 165–173, 2021, doi: 10.14569/IJACSA.2021.0120321.

A. J. Al Nawaiseh, Y. Helmy, and E. Khalil, “A new software quality model for academic information systems ‘case study e-learning system,’” Int. J. Sci. Technol. Res., vol. 9, no. 1, pp. 3822–3833, 2020.

A. MUNIFA, “Preferensi Penggunaan Uang Elektronik Pada Mahasiswa di Fakultas Ekonomi dan Bisnis Universitas Brawijaya Malang.(Studi pada Pengguna Gopay …,” J. Ilm. Mhs. FEB, 2019.

S. N. Lailela and R. S. Kusumadiarti, “PENGUKURAN KUALITAS PERANGKAT LUNAK APLIKASI SISFO_NILAI DI POLITEKNIK PIKSI GANESHA BERDASARKAN ISO 9126,” J. E-KOMTEK, vol. 2, no. 2, 2018.

E. Suwandi, F. H. Imansyah, and H. Dasril, “Analisis Tingkat Kepuasan Menggunakan Skala Likert pada Layanan Speedy yang Bermigrasi ke Indihome,” J. Tek. Elektro, p. 11, 2018.

C. Kartiko, “Evaluasi Kualitas Aplikasi Web Pemantau Menggunakan Model Pengujian Perangkat Lunak ISO/IEC 9126,” J. Nas. Tek. Elektro dan Teknol. Inf., vol. 8, no. 1, p. 16, 2019, doi: 10.22146/jnteti.v8i1.485.

Published

2024-02-04

How to Cite

[1]
O. Kurniawan, Richky Faizal Amir, A. Andreyestha, A. Taufik, F. Akbar, and I. Nawawi, “ANALYSIS OF DIGITAL PAYMENT OF FUNDS WITH THE APPLICATION OF ISO/IEC 9126 MODEL BASED ON USABILITY FACTORS”, JINTEKS, vol. 6, no. 1, pp. 13-20, Feb. 2024.

Issue

Section

Articles